piok Privacy Policy — Your Data, Explained Clearly

Last updated: January 2026

piok ("we", "us", or "our") is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform at piok.bet. This Privacy Policy describes in plain terms what data we collect, why we collect it, how we use and protect it, and what rights you have in relation to it. This Policy applies to all users of the Platform, including registered account holders and unregistered visitors.

By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform. This Policy should be read alongside our Terms and Conditions, which govern your overall use of piok.

Our Privacy Principles

1. Information We Collect

piok collects personal data in several ways: directly from you when you register, make a deposit, contact support, or use Platform features; automatically when you use the Platform through your device or browser; and from third-party payment providers as part of transaction processing. The categories of personal data we collect include the following:

• 👤Identity data — full name, date of birth, national identity card number, and a copy of government-issued photo ID submitted during KYC verification
• 📲Contact data — mobile phone number and any email address associated with your account
• 💳Financial data — deposit and withdrawal transaction records, payment method references (e.g. bKash wallet number, Nagad account reference), and account balance history — but NOT full card numbers, which are handled exclusively by our payment partners
• 🌐Technical data — IP address, device type, operating system, browser type, session timestamps, and pages visited within the Platform
• 🎮Gaming data — wager history, game sessions, bet amounts, winnings, bonuses claimed, and responsible gaming settings you have applied to your account
• 📍Communications data — records of your interactions with piok customer support, including chat logs, support ticket content, and emails

We do not collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data unless specifically required for compliance purposes and only with your explicit consent. We collect only what is necessary for the purposes described in this Policy and do not retain data longer than required.

2. How We Use Your Information

piok uses your personal data only for the purposes for which it was collected and only to the extent necessary for those purposes. The main uses of your data are set out below.

3. Legal Basis for Processing

piok processes your personal data on the following legal bases, depending on the specific processing activity involved.

4. Sharing Your Information

piok does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to protect it.

5. Cookies and Tracking Technologies

piok uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences (such as language settings), and to maintain your login session securely. These are functional cookies — they are necessary for the Platform to work and cannot be disabled without affecting your ability to use the service. piok does not use advertising or third-party tracking cookies.

We also use anonymised session analytics to understand how users navigate the Platform — for example, which pages load slowly or where users typically exit the registration flow. This data is processed in aggregate and is not linked to any individual player's account or identity. It is used solely to improve the performance and usability of the Platform for all users in Bangladesh.

6. Data Retention

piok retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and KYC documentation are retained for a minimum period after account closure to comply with anti-money laundering and financial record-keeping obligations. Gaming history and transaction records are retained for the period required by applicable law and for audit purposes. After the applicable retention period has expired, your data is securely deleted or anonymised.

You may request deletion of your personal data at any time by contacting piok customer support. Where deletion is requested, piok will delete or anonymise all data that it is not legally required to retain, within a reasonable period of receiving the verified request. Data that is subject to a legal retention obligation cannot be deleted at a player's request but will be stored securely and used only for compliance purposes until the retention period expires.

7. Security

piok takes the security of your personal and financial data seriously. The Platform uses industry-standard SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers. Sensitive data at rest is stored in encrypted form. Access to personal data is restricted to piok staff and authorised service providers who need it to perform their functions, and is governed by strict internal access-control policies. piok conducts regular security reviews and vulnerability assessments to maintain the integrity of the Platform.

8. Your Privacy Rights

As a player on piok, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to all verified requests within a reasonable period. We may need to verify your identity before processing a request.

These rights are not absolute — they may be limited where piok has a legal obligation to retain data, or where the right conflicts with the rights of another person. piok will explain any limitations when responding to your request and will always handle your rights requests with respect and transparency.

9. Children and Minors

The piok Platform is strictly intended for adults aged 21 and above. piok does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not use the Platform or provide any personal data to piok. If piok becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will delete that data immediately and close the associated account.

10. Changes to This Privacy Policy

piok reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via in-Platform notification or by email prior to taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy.

We recommend reviewing this Policy periodically to stay informed of how piok handles your personal data. Previous versions of this Policy are available on request by contacting our support team. The current version always supersedes any prior version and is the definitive statement of piok's privacy practices.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way piok handles your personal data, please contact our customer support team. We aim to respond to all privacy-related enquiries promptly and transparently. Our support team is available 24/7 in both English and Bengali.