Responsible Gaming — Play Within Your Limits at piok

At piok, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be an entertaining leisure activity, not a source of financial stress or personal harm. That is why piok has built a comprehensive suite of player-protection tools and policies that are available to every registered player in Bangladesh at any time, free of charge and with no waiting period.

Problem gambling is a real and serious issue that can affect anyone regardless of age, background, or income level. piok takes its duty of care to players seriously and has invested in systems that detect early signs of harmful gambling behaviour, enabling our support team to reach out proactively. If you are a player in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh and you feel that gambling is having a negative impact on your life, piok urges you to use the tools on this page and to contact our support team without delay.

Minimum Age Policy

piok strictly enforces the 21+ age requirement across all games and betting markets on the Platform. This includes cricket betting, BPL markets, live casino, slots, and all other products. Age verification is completed before a player can make their first deposit. Players who are found to have misrepresented their age will have their accounts closed immediately and any winnings forfeited. piok does not make exceptions to this policy under any circumstances.

Player Protection Tools

piok provides the following responsible gaming tools to all registered players. Each tool can be activated instantly from your account settings page, any time of day or night, without needing to contact support first. Some tools (such as self-exclusion) are also available directly through our support team.

Our Commitment to Safe Play

Warning Signs of Problem Gambling

Problem gambling does not always look the same, and it can develop gradually. The following are common signs that gambling may be becoming harmful. If any of these apply to you or someone you know, please reach out to piok support or a professional counselling service.

• ⚠️Spending more money on gambling than you originally planned or can afford
• ⚠️Chasing losses — continuing to gamble to try to win back money you have lost
• ⚠️Gambling interfering with work, studies, family life, or personal relationships
• ⚠️Borrowing money from friends, family, or financial services to fund gambling
• ⚠️Feeling restless, irritable, or anxious when not gambling — or when trying to reduce or stop
• ⚠️Lying to family members or others about the amount of time or money spent gambling
• ⚠️Gambling as a way to escape stress, depression, anxiety, or everyday problems

Recognising a warning sign early is the most important step. piok provides all the tools you need to take back control immediately — no questions asked, no judgement, and no waiting.

Tips for Healthy Gambling Habits

Most players gamble responsibly and enjoy it as a form of entertainment. Keeping these habits in mind will help ensure your time on piok remains enjoyable and within your personal limits.

• ✅Set a budget before you start playing and stick to it — only ever gamble with money you can afford to lose
• ✅Treat gambling as entertainment, not as a way to make money or solve financial difficulties
• ✅Take regular breaks — step away from the screen, have a drink of water, and check in with yourself
• ✅Balance gambling with other activities — family time, hobbies, sport, and socialising are important counterweights
• ✅Never gamble when you are feeling emotionally upset, under the influence of alcohol, or under financial pressure
• ✅Use piok's deposit limits and session time reminders proactively — set them before you need them, not after

How to Access Your Responsible Gaming Tools

All responsible gaming tools are available directly within your piok account. After logging in, navigate to Account Settings and select the Responsible Gaming section. From there you can set or adjust deposit limits, activate session time reminders or reality check notifications, apply a cooling-off period, or request self-exclusion. All changes take effect immediately — there is no delay.

If you encounter any difficulty accessing your responsible gaming tools, or if you prefer to make a request directly with a member of our team, you can contact piok customer support at any time via the email address below. Responsible gaming requests made by email are processed with the same urgency as those made through account settings — typically within minutes.

Need Help? Contact piok Support

If gambling is causing you distress or harm — financially, emotionally, or in your personal relationships — please reach out to the piok support team. Our team is trained to handle responsible gaming conversations with empathy, confidentiality, and without judgement. Whether you want to self-exclude, reduce your deposit limits, take a break, or simply talk through what you are experiencing, we are here to help. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can contact us at any time.