piok Frequently Asked Questions

Creating a piok account takes less than two minutes. Go to the piok website, tap the registration button, and enter your full name, date of birth, email address, and Bangladeshi mobile number. You must confirm you are 21 years or older and agree to the Terms and Conditions. Once you submit, a verification code is sent to your phone to activate the account, after which you can deposit and start playing.

piok requires a valid government-issued photo ID and a proof of address for KYC verification. Accepted photo IDs include your National Identity Card (NID), passport, or driving licence. For address proof, a utility bill, bank statement, or any official letter issued within the past three months is accepted. KYC must be completed before your first withdrawal is processed, and it protects your account from unauthorised access.

To reset your piok password, click the Forgot Password link on the login page and enter the email address tied to your account. piok will send a password reset link to that email within a few minutes — check your spam folder if it does not arrive. Follow the link, set a new strong password, and log back in. If you still cannot access your account, email [email protected] for assistance.

No — each player is permitted to hold only one piok account. Registering multiple accounts violates our Terms and Conditions and may result in all linked accounts being closed and any balances being forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately so the team can resolve the issue without penalty to you.

To permanently close your piok account, email [email protected] with a clear account closure request. The team will verify your identity and confirm closure within 24 hours. Withdraw any remaining balance before submitting the request, as funds cannot be accessed after closure. If you are closing your account due to gambling concerns, we strongly recommend exploring our self-exclusion options first — our responsible gaming team is ready to help.

bKash deposits on piok are typically credited to your account within 1 to 5 minutes during normal hours. piok processes bKash transactions in real time. If your deposit has not appeared after 15 minutes, check that the transaction was completed successfully in your bKash app, then contact piok support with your bKash transaction reference number and our team will investigate and credit the funds promptly.

The minimum deposit on piok is ৳200 for bKash, Nagad, and Rocket mobile wallets. For bank transfers through Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank, the minimum is ৳500. These thresholds ensure your deposit is processed smoothly without delays. Always check the cashier section for the latest minimum deposit limits, as they may be adjusted periodically.

piok supports withdrawals via bKash, Nagad, Rocket, and Upay, as well as bank transfer to major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The withdrawal method you choose must match a payment method you have already used for deposits. Completed KYC verification is required before your first withdrawal request is processed.

piok processes approved withdrawals within 1 to 24 hours depending on the payment method. bKash, Nagad, and Rocket withdrawals typically arrive within 1 to 4 hours after approval. Bank transfers can take 1 to 3 business days depending on your bank. Withdrawals submitted during public holidays or peak periods may take slightly longer. Completing KYC verification in advance helps avoid delays.

The minimum withdrawal on piok is ৳500 for mobile wallets (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers. There is no fixed maximum withdrawal limit for fully verified accounts, although very large amounts may require additional review. piok does not charge withdrawal fees on standard transactions; however, your mobile wallet provider or bank may apply their own fees.

Yes — piok covers Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ODI series, Test matches, and other major cricket tournaments throughout the year. Available markets include match winner, top batsman, total runs, over/under lines, and live in-play betting during ongoing matches. BPL markets are especially popular with Bangladeshi players and offer competitive odds across all matches.

Yes — the piok platform is fully optimised for mobile browsers on both Android and iOS without needing a separate app download. All game sessions run over SSL-encrypted connections and your account data is protected at all times. The mobile version gives you access to the same full game library, live casino tables, and sports betting markets as the desktop version, with no reduction in security or game quality.

RTP (Return to Player) varies by individual slot title on piok. Most slots from providers like Pragmatic Play and NetEnt carry an RTP between 94% and 97%. High-volatility titles typically sit around 95 to 96% RTP, paying out less frequently but in larger amounts, while low-volatility titles often reach 96 to 97% with smaller but more regular payouts. Each game's RTP is listed in its information or paytable panel before you play.

To place a live in-play cricket bet on piok, navigate to the Cricket section and select any match currently marked as Live. The live market updates in real time with current odds, over-by-over lines, and player-specific markets such as next wicket or runs in the next over. Select your market, enter your stake in BDT, review your selection carefully, and confirm — live odds move quickly and bets cannot be cancelled once placed.

Yes. All live casino games on piok are sourced from certified studios including Evolution Gaming and Ezugi, whose RNG processes and live dealer operations are independently audited for fairness and accuracy. Real-time streams come from professional studios with trained dealers following strict procedures. Because piok sources games directly from licensed third-party providers, players benefit from independent certification without piok needing to operate its own dealer studio.

piok offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus amount and match percentage are displayed on the promotions page at the time of your registration — check there for the current offer, as it may change seasonally or during key Bangladesh events such as Eid, Pohela Boishakh, or BPL season. To qualify you must meet the minimum deposit threshold and opt in during the deposit process.

Wagering requirements on piok bonuses specify how many times you must wager the bonus amount before bonus-derived winnings become withdrawable. The exact rollover multiplier is stated clearly in the terms of each specific promotion on the promotions page. piok aims to set fair and achievable wagering requirements. Always read the individual bonus terms before opting in so you fully understand what is needed to release your winnings.

Whether a piok bonus applies to cricket betting depends on the specific promotion. Some bonuses are designated for sports betting including cricket markets, while others are valid for casino games or slots only. The eligible game categories and sports markets for each bonus are clearly listed in its terms and conditions. If you are unsure whether cricket betting counts toward your wagering requirement, check the promotion details or contact our support team.

Yes — piok rewards regular players through an ongoing loyalty programme. As you play, you earn loyalty points that can be converted into bonus credits or used to unlock exclusive promotions. Higher activity levels move you into VIP tiers that come with benefits including dedicated account support, faster withdrawal processing, and access to special seasonal offers during events like BPL season, Eid, and Durga Puja. Full VIP tier details are on the promotions page.

piok is designed to be a safe and reliable online gaming platform for Bangladeshi players. The site uses SSL encryption to protect all personal data and financial transactions, certified RNG technology to guarantee fair game outcomes, and strict KYC procedures to prevent fraud and underage access. piok is committed to transparent operations and responsible gaming practices. Players should satisfy themselves regarding their own local legal position before registering.

The minimum age to register and play on piok is 21 years old. This applies to all products on the platform — cricket betting, live casino, slots, and crash games alike. Age is verified during the KYC process, and any account found to belong to a player under 21 will be closed immediately with funds returned in line with our responsible gaming policy. piok takes the prevention of underage gambling extremely seriously.

piok provides several responsible gaming tools to help you stay in control. From your account settings you can set daily, weekly, or monthly deposit limits, apply a cooling-off period of 24 hours to 7 days, or request self-exclusion for periods ranging from one month up to permanent exclusion. You can also email [email protected] at any time to activate these tools immediately with no questions asked. For more guidance, visit our Responsible Gaming page.